Frequently Asked Questions
Orders & Payment
How do I know if my order was placed successfully?
After completing your purchase, you will receive an order confirmation email at the address entered during checkout. Please check your spam or promotions folder if you do not see it within a few minutes.
If you still cannot locate your confirmation, contact us at hello@barktango.com.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order.
Orders may enter processing quickly, so changes and cancellations cannot be guaranteed. Once an order has been processed or shipped, it can no longer be canceled and must follow our Return & Refund Policy.
Can I change my shipping address?
Contact us immediately at hello@barktango.com if you notice an incorrect or incomplete address.
We will make a reasonable effort to update it before fulfillment begins, but address changes cannot be guaranteed once an order has entered processing or shipped.
What payment methods do you accept?
Available payment methods are displayed securely during checkout. Payment options may include major credit cards and other payment methods supported by Shopify Payments.
All prices on BarkTango are listed in U.S. dollars unless otherwise indicated.
Is my payment information secure?
Yes. BarkTango uses Shopify’s secure checkout system. Payment details are encrypted and processed through authorized payment providers. BarkTango does not directly store your complete credit card information.
Frequently Asked Questions
Shipping
Where does BarkTango ship?
BarkTango currently ships to eligible addresses within the United States.
Shipping availability may vary by product, fulfillment location, destination, or carrier restrictions.
How much does shipping cost?
BarkTango offers free standard shipping on eligible U.S. orders of $70 or more, calculated after discounts and before taxes.
For orders under $70, the applicable shipping charge will be displayed at checkout before payment is completed.
Certain oversized products, remote destinations, or products with special delivery requirements may not qualify for free shipping. Any applicable charge will be shown during checkout.
How long does delivery take?
Delivery time depends on the product’s fulfillment location.
U.S.-stock orders:
Orders are generally processed within 1–3 business days and delivered within approximately 4–7 business days after shipment. Most U.S.-stock orders arrive within approximately 5–10 business days from the order date.
Internationally fulfilled orders:
Some products may be fulfilled by an international shipping partner. These orders typically arrive within approximately 7–15 business days after processing, unless a different estimate is shown on the product page or during checkout.
Delivery times are estimates and do not include weekends or holidays. Weather, carrier disruptions, high seasonal volume, customs processing, and other circumstances may cause delays.
Where do your products ship from?
BarkTango works with multiple carefully selected fulfillment partners. Depending on the product and available inventory, an order may ship from a U.S. warehouse or an international fulfillment center.
Will all of my items arrive together?
Not always. If your order contains multiple products, they may be fulfilled from different locations and shipped separately.
You may receive more than one shipping confirmation and tracking number. There is no additional charge when an order is divided into multiple shipments.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information when available.
You can also visit our Track Your Order page:
https://barktango.com/apps/track123
Enter your order number and the email address used during checkout to view the latest available updates.
Tracking information may take up to 2–3 business days to begin showing movement after the carrier receives the package.
What should I do if tracking has not updated?
It is normal for tracking to take a few business days to update after shipment.
If your tracking has not changed for an extended period, contact us at hello@barktango.com with your order number. We will review the available information and help determine the next step.
What if tracking says “delivered,” but I cannot find my package?
Please:
- Check around the delivery location and any secure package areas.
- Ask household members, neighbors, building management, or the front desk.
- Confirm that the shipping address on your order is correct.
- Contact the carrier using your tracking number.
If you still cannot locate the package, email hello@barktango.com as soon as possible.
Frequently Asked Questions
Products
How do I choose the correct size?
Please review the size chart and measurements shown on the individual product page before ordering.
For wearable products, measure your dog’s neck, chest, back length, or other indicated areas rather than selecting a size based only on breed or weight.
For beds, mats, ramps, stairs, carriers, and similar products, compare the listed dimensions with your dog and the intended space.
If your dog falls between two sizes, follow the product-specific sizing guidance or contact us before ordering.
Are product colors exactly the same as they appear online?
We work to display product colors as accurately as possible. However, colors may appear slightly different depending on screen settings, lighting, material texture, and manufacturing variations.
Are BarkTango products suitable for senior dogs?
Many BarkTango products are selected with comfort, accessibility, mobility, and everyday care in mind. However, each dog has different needs.
Please review the product dimensions, materials, intended use, and any weight or size recommendations before purchasing. Product descriptions are not a substitute for professional veterinary advice.
Are your products veterinary or medical devices?
Unless specifically stated, BarkTango products are intended for general pet comfort, care, enrichment, travel, or household use and are not veterinary medical devices.
If your dog has an injury, medical condition, mobility limitation, breathing problem, or other health concern, consult your veterinarian before using a new product.
How should I clean or care for my product?
Care instructions vary by product and material. Always follow the cleaning and care information provided on the product page, product label, or included instructions.
Do not machine wash or machine dry an item unless the product’s care instructions specifically state that it is safe to do so.
Will vacuum-packed beds and cushions expand immediately?
Some beds, cushions, and foam products may arrive compressed for shipping.
Carefully open the packaging, gently reshape the product, and allow sufficient time for the foam and filling to regain their intended shape. Expansion time varies by product and may take several hours or longer.
Frequently Asked Questions
Returns & Refunds
What is your return policy?
Eligible items may be returned within 30 days of delivery.
To qualify, the item must generally be unused, unworn, unwashed, in its original condition, and returned with its original packaging, parts, accessories, instructions, and tags when applicable.
Certain hygiene-sensitive, personalized, used, or final-sale products may not be returnable. Product-specific exceptions will be disclosed on the applicable product page.
Please review our full Return & Refund Policy before requesting a return.
How do I request a return?
Email hello@barktango.com with:
- Your order number
- The name of the product
- The reason for the return
- Photos of the product and packaging, when requested
Please do not send an item back before receiving return approval and instructions from BarkTango.
Do you offer exchanges?
BarkTango does not currently offer direct exchanges.
If you need a different size, color, or product, request a return for the eligible original item and place a new order for your preferred option.
Who pays for return shipping?
For returns based on preference, fit, size, color, or change of mind, the customer is responsible for return shipping costs.
If an item arrived damaged, defective, or different from what was ordered, contact us so we can review the issue and determine an appropriate resolution.
When will I receive my refund?
After an eligible return is received, please allow approximately 2–5 business days for inspection.
Once approved and issued, your bank or payment provider may require an additional 5–10 business days to post the refund to your original payment method.
Frequently Asked Questions
Damaged, Defective, or Incorrect Items
What should I do if my order arrives damaged or incorrect?
Contact us within 7 days of delivery at hello@barktango.com and include:
- Your order number
- Clear photos of the product
- Photos of the shipping box and packaging
- A brief description of the issue
Please keep the product and all original packaging until your request has been reviewed.
When appropriate, BarkTango may provide a replacement, refund, or another suitable resolution.
Frequently Asked Questions
Contact Us
How can I contact BarkTango?
For questions about a product, order, shipment, return, or anything else, email us at:
hello@barktango.com
Please include your order number when contacting us about an existing purchase.
BarkTango
Website: https://barktango.com