Refund policy

Last updated: August 23, 2026

We want you to feel confident shopping with BarkTango. If you are not satisfied with an eligible purchase, you may request a return within 30 days of delivery, subject to the conditions below.

Return Eligibility

To qualify for a return:

  • You must contact BarkTango within 30 days of delivery.

  • The item must be unused, unworn, unwashed, and in its original condition.

  • The item must include its original packaging, components, accessories, instructions, and tags, when applicable.

  • Proof of purchase or the BarkTango order number is required.

  • The product must not be listed as final sale or otherwise identified as non-returnable.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following products are not eligible for return unless they arrived damaged, defective, or incorrect:

  • Used, worn, washed, damaged, or altered pet products

  • Products containing pet hair, stains, odors, or signs of use

  • Personalized or customized products

  • Gift cards

  • Items marked as final sale

  • Opened hygiene-sensitive products

  • Items returned without their original components or packaging when required

Any product-specific return exception will be clearly disclosed on the applicable product page before purchase.

Exchanges

BarkTango does not currently offer direct exchanges.

If you need a different size, color, or product, please request a return for the eligible original item and place a new order for the preferred option.

How to Request a Return

To begin a return, email hello@barktango.com with:

  • Your order number

  • The name of the item you would like to return

  • The reason for the return

  • Clear photos of the item and packaging, when requested

Please do not send an item back before receiving return approval and instructions from BarkTango.

Approved returns must be shipped to the return address provided in our instructions. The return address may differ from the original shipping address.

Return Shipping Costs

For returns based on preference, fit, size, color, or change of mind, the customer is responsible for the return shipping cost.

If an item arrived damaged, defective, or different from what was ordered, BarkTango will review the issue and, when approved, provide an appropriate resolution.

Original shipping charges are non-refundable unless the return results from an error by BarkTango or the product arrived damaged, defective, or incorrect.

BarkTango does not charge a separate restocking fee for approved returns that meet all return requirements.

We recommend using a trackable shipping service for customer-paid returns. BarkTango is not responsible for return packages lost or damaged before they reach the designated return location.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the shipping box and packaging

  • A description of the issue

Please keep the product and all original packaging until the claim has been reviewed.

After reviewing the information, BarkTango may provide a replacement, refund, or another appropriate resolution. A return may be required before a refund or replacement is issued.

Return Inspection

Returned items will be inspected after they are received.

BarkTango reserves the right to deny a refund if the returned product:

  • Shows signs of use, wear, washing, damage, alteration, pet hair, stains, or odors

  • Is missing required packaging, parts, accessories, tags, or instructions

  • Was returned outside the approved return period

  • Does not match the item authorized for return

Refunds

Once the return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. BarkTango does not issue cash refunds for purchases made by card or another electronic payment method.

Please allow 2–5 business days for BarkTango to inspect an eligible return after receipt. After a refund is issued, your bank or payment provider may require an additional 5–10 business days to post the funds to your account.

Canceled Orders

Cancellation requests must be submitted as soon as possible after an order is placed.

Because orders may enter fulfillment quickly, cancellation cannot be guaranteed. Once an order has shipped, it cannot be canceled and must follow this Return & Refund Policy.

If a cancellation is successfully completed before shipment, the refund will be issued to the original payment method.

Contact Us

For questions about a return, refund, or order issue, contact:

BarkTango
Website: https://barktango.com
Email: hello@barktango.com