Shipping policy
Last updated: August 23, 2026
At BarkTango, we work to make every order as smooth and reliable as possible. This policy explains our order processing, shipping costs, estimated delivery times, and what to do if a shipment is delayed or has an issue.
Where We Ship
BarkTango currently ships to eligible addresses within the United States.
Shipping availability may vary by product, fulfillment location, destination, or carrier restrictions. Any applicable limitations will be shown on the product page or during checkout.
Processing Time
Orders are typically processed within 1–3 business days after payment is successfully received.
Processing time is separate from shipping time. Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
Processing may take longer during holidays, promotional events, periods of high order volume, or unexpected warehouse delays.
Estimated Delivery Time
Delivery times vary depending on the product’s fulfillment location.
U.S.-Stock Orders
Products fulfilled from a U.S. warehouse typically arrive within 4–7 business days after shipment.
Including processing time, most U.S.-stock orders arrive within approximately 5–10 business days from the order date.
Internationally Fulfilled Orders
Some products may be fulfilled by an international shipping partner. These orders typically arrive within approximately 7–15 business days after processing, unless a different estimate is shown on the product page or during checkout.
All delivery times are estimates and are not guaranteed. Weekends and holidays are not included in business-day estimates.
Shipping Costs
BarkTango offers free standard shipping on eligible U.S. orders of $70 or more, calculated after discounts and before taxes.
For orders under $70, the applicable shipping charge will be displayed during checkout before payment is completed.
Certain oversized products, remote destinations, or products with special delivery requirements may not qualify for free shipping. Any applicable shipping charge will be shown at checkout.
Tracking Information
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Tracking may take up to 2–3 business days to begin showing movement after the carrier receives the package.
If your order contains multiple products, the items may be shipped separately and may arrive at different times. Separate tracking numbers may be provided.
Shipping Delays
Delivery may be delayed by weather, carrier disruptions, high seasonal volume, customs processing, incorrect address information, or other circumstances outside BarkTango’s reasonable control.
BarkTango cannot guarantee a specific delivery date. If your tracking information has not updated for an extended period, please contact us at hello@barktango.com, and we will assist you in reviewing the shipment.
Incorrect or Incomplete Shipping Address
Please carefully review your shipping address before completing your purchase.
If you notice an incorrect or incomplete address after placing your order, contact us as soon as possible. We will make a reasonable effort to update the address before fulfillment begins, but changes cannot be guaranteed.
Once an order has been processed or shipped, the delivery address may no longer be changed. BarkTango is not responsible for delivery problems caused by an incorrect or incomplete address submitted by the customer.
If a package is returned to the sender because of an incorrect address, additional shipping charges may apply before the order can be resent.
Lost, Missing, or Marked-Delivered Packages
If tracking shows that your package was delivered but you cannot locate it:
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Check around the delivery location and any secure package areas.
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Ask household members, neighbors, building management, or the front desk.
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Verify that the shipping address on the order is correct.
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Contact the carrier using the tracking number.
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Contact BarkTango at hello@barktango.com if you still need assistance.
Please report suspected lost or missing packages as soon as possible so that we can review the available tracking information and help determine the appropriate next step.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include:
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Your order number
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Clear photos of the product
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Photos of the shipping box and packaging
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A brief description of the damage
Please keep the item and all original packaging until we have reviewed your request.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at hello@barktango.com.
Orders may enter processing quickly, so we cannot guarantee that a change or cancellation can be completed. Once an order has shipped, it cannot be canceled and must follow our Return & Refund Policy.
Contact Us
If you have questions about shipping or your order, please contact us:
BarkTango
Website: https://barktango.com
Email: hello@barktango.com